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Chris Klein
Resume
Achievements
Experience
Education
Contacts
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Selected Career Achievements
Team
Building / Leadership
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Motivated employees to the
highest degree of Customer Service while encouraging confidence and self
development goals to others, resulting in achievement of the “Winning Spirit
Award” from Southwest Airlines in 1987 and 1998.
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Inspired other leaders to an
outside the lines approach to boost performance at the Phoenix Station aiding in
the achievement of “Mega Station of the Year Award” at Southwest Airlines for
2006.
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Southwest Airlines Phoenix
Station Management Employee of the Year 2005.
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Recognized for ability to
develop consensus for strategic planning among Phoenix Sky Harbor International
Airport stakeholders in planning, emergency and security procedures.
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Candidate for the Arizona State
Legislature in 1998.
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10+ year member of the
Southwest Airlines Legislative Communications and Grassroots Department.
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Communicated with company
regional leaders in coordinating statistical reporting and operational data
activity.
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Nurtured a trustworthy working
relationship with employee work groups in collective beginning agreements to
have positive interaction in maintaining an efficient, healthy work environment
and safe operation.
Operational Management
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Facilitated an airport
improvement team charged with performance goals and standards: the team’s
results included improved operational safety, aircraft on-time performance,
Customer service, baggage handling performance, budgetary and revenue goals.
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Maintained business
relationships with Airport Authorities, Government Agencies, contractual
services and other related professional organizations.
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Negotiated facilities,
properties, and construction projects to decrease costs, and reduce
interruptions to normal operations.
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Managed planning for an
expanding operation with more than 200 flights daily and 750 Ground Operation
personnel.
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Supported code-share
operations, interline objectives and relations with other air carriers.
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Coordinated airport
construction projects and contractual activities to save the company over
$200,000 annually.
Corporate Training
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Conducted training, coached and
mentored 750 station employees, coordinated Company sponsored and Federal
mandated training for new recruits, recurrent training programs for employees
and contractual services.
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Produced programs to reduce
costly aircraft damage, increase efficiency of servicing aircraft and equipment,
and improve baggage handling.
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Facilitated numerous
presentations and learning programs on system development, procedure and
business change.
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Develop and edit training
procedures and practices relevant to security, industry changes and Company
performance goals.
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Liaison to the TSA and Airport
authorities to oversee and coordinate the development of training processes and
equipment changes in the improvement of the Customer experience after 9/11.
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Maintained a safe work
environment by initiating programs designated to help reduce industrial
accidents and on the job injuries.
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